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Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

Comments (2)

This comment was minimized by the moderator on the site

Your support team is available 24/7 ?? REALLY?? I've never received any response for any of my comments or requests for updated extensions.

Comment was last edited about 1 month ago by joompaid Admin GINA L TURCOTTE
This comment was minimized by the moderator on the site

Hello

We provide more than 15,000 extensions/templates worth more than $500,000. Updating all extensions/templates at the same time is not possible, so we check which ones have the most requests for updates and prioritize those.

Your...

Hello

We provide more than 15,000 extensions/templates worth more than $500,000. Updating all extensions/templates at the same time is not possible, so we check which ones have the most requests for updates and prioritize those.

Your subscription payment allows you to download everything available on our website, including extensions and templates - not anything you request us to share! but we check all comments and share any products if possible

All update requests will be answered once we have updated the products. Otherwise the requests remain open until updates become available. (We check unanswered comments daily to see if updated products are available to respond). We cannot guarantee exactly when updates will happen because we have limited resources ($55 for a 1-year membership is very low for unlimited downloads of over 15,000 files), so we have to prioritize updating the most important files first.

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