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Freshdesk Module
prestashop
File Details
Created
2021-05-24
Updated:
Size
680 B
Author
mary
Downloads
7
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What this module does for you
event_available Improve customer service management
- Support widget in front office
- Ticket tracking in customer account
- You can override or not contact form and replace it by Freshdesk Widget
- View and sync customer account with Freshdesk
- View ticket history in customer page in Back-Office
- Open tickets and profiles directly in Freshdesk from Back-office
- New: chat with customers (only for Freshdesk Garden plans)
What your customers will like
- Ticket tracking in customer panel via "My account"
- Create new tickets
- Widget tab available on any page
- Access to freshdesk knowledge base via emmergent widget
- Chat with agents (only for Freshdesk Garden plans)
Installation
- Download module
- Load in back-office modules section
- Install and configure
Other
- Implemented tickets for API v2.0